How can we help you?
Welcome to the Class Creator help page. If you can't find the answer you're after please contact us.
How can we help you?
Welcome to the Class Creator help page. If you can't find the answer you're after please contact us.
Frequently Asked Questions
Last updated on 27 Nov, 2025
Do you offer phone support?
I've lost/forgotten/deleted my password
I've lost/deleted the invitation to complete my survey
In-App support videos
Where to find videos within Class Creator to show you how to use the software
Switching Schools
Switching between schools
Blank Teacher Surveys (no students)
Definitions: Separations, Pairings and Preferences
How to Separate or Pair Siblings
Tags - Hidden/Covered by Browser Auto-Fill
Learn how to disable or clear the AutoFill/AutoComplete information in some of the most popular web browsers to prevent this information from being unintentionally saved or used in your browser.
Class Creator - Permission/Access Levels
There are 3 levels of access levels to Class Creator ar Administrator, Team Leader and Teacher.
How to create balanced classes
How to do a Hard Refresh
A teacher didn't receive their login details (username and password)
How do I remove an administrator from our school?
How to delete an administrator from your school
